Frequently Asked Questions about Membership
Q: How soon will I receive my membership card?
A: Please expect to receive your permanent membership card(s) in approximately 2-3 weeks from the day your contribution is received. If you purchase your membership in person, you will be given a temporary membership card you may use until your permanent card(s) arrive. If you purchase your membership online, simply print out your confirmation page and bring it with you with a picture I.D. and you will be given a temporary membership card you may use until your permanent card(s) arrive.
Q: How many cards are included with my membership?
A: Members receive up to two cards per membership. In addition, Supporting level and higher can receive two junior entry cards for children ages 15-17, and Patron and Benefactor levels receive an additional adult entry card.
Q: Why do I have to show a photo I.D. when I use my membership card to enter The Huntington?
A: To prevent misuse of membership cards, we require that one cardholder present a photo I.D. upon entering The Huntington. As a non-profit organization, we rely on membership dues for much of our support. If memberships were shared by families and neighbors our revenue would be severely reduced. We also want to protect our members should their cards be lost or stolen.
Q: If I forget to bring my membership card, can I still visit The Huntington for free?
A: Yes! Just bring your photo I.D. and stop by the membership window to verify your status. You will be issued a temporary card and receive free admission for all those eligible under your membership category. This temporary card will also entitle you to a discount in the Huntington Store and the Coffee Shop or Café, depending on your level.
Q: How can I replace a lost/stolen membership card?
A: There is a $5 processing fee for each replacement card. You may order by calling 626-405-2124, mail your request with a personal check to The Huntington, Membership Department, 1151 Oxford Road, San Marino, CA 91108, or stop by the Membership window on your next visit. You will receive your replacement card within 2-3 weeks. You may visit The Huntington in the meantime by presenting your photo I.D. at the membership window, where you will be issued a temporary card.
Q: Are guest passes transferable?
A: Yes. You do not have to accompany your guests to The Huntington and each guest pass is valid for either one adult or child admission.
Q: Can my Gift Membership activation package from the Holiday appeal (free gift Membership with Upgrade or Renewal of higher level) be used for renewal of my Membership??
A: No, Gift Memberships received as part of the Holiday Membership upgrade/renewal appeal are not valid for renewal of your own household account.
Q: Will lost/stolen guest passes be replaced?
A: The Huntington is unable to replace guest passes. Guest passes are mailed with your membership card. Please keep your guest passes in a safe place.
Q: How can I add a nanny or a caregiver to my membership?
A: By joining at the Supporting, Patron or Benefactor level, you may designate a third person for an entry card on the membership. This person may be a family member, nanny, caregiver, or anyone of your choice. Entry card holders do not receive event benefits but do receive the Huntington Store, Café and Coffee Shop discounts. You may also give your guest passes to your nanny or caregiver to use for a one-time entrance, or give them the gift of a Sustaining Membership.
Q: How can I keep up on Huntington events and news?
A: As a Huntington member, you will receive the bi-monthly Calendar, our member newsletter, and Huntington Frontiers magazine. If you provide your email address, you will also receive our monthly e-newsletter and member announcements. The Huntington calendar of events and exhibitions may also be found online.
Q: Is my membership tax deductible?
A: All Huntington Memberships are tax-deductible as allowed by law.
Q: What if I want to bring a guest before I receive my guest passes in the mail?
A: Just stop by the Membership window to verify your purchase. The Membership window is open during public visiting hours.
Q: Can I send my children to The Huntington with their grandparents?
A: Membership cards are non-transferable, so you would need to buy a Membership that allows you to add an extra cardholder (Patron or Benefactor) or give the grandparents your one-time use guest passes. Your children’s admission, under age 18, is always covered under your Membership.
Q: If another cardholder on my membership doesn’t come with me, can I take someone else in their place?
A: Yes. We require that at least one person named on the card be present with a photo I.D. For example, if you and your husband are listed on your Huntington Membership, you may bring your sister in your husband’s place (but you cannot give your card to your sister to come on her own). To verify how many people are covered under your membership category, see Membership Levels or call 626-405-2124.
Do you have a question we haven't answered? Please email us or call us at 626-405-2124 and we'll be happy to help you!